Service - SlideSnap https://slidesnap.com Rapid Slide and Negative Scanners Thu, 20 Nov 2025 17:15:34 +0000 en-US hourly 1 https://slidesnap.com/wp-content/uploads/2023/05/cropped-cropped-adsb_logo_symbol_white_sm-copy-32x32.png Service - SlideSnap https://slidesnap.com 32 32 SlideSnap Service https://slidesnap.com/product/service/ Tue, 02 Feb 2016 20:41:30 +0000 http://slidesnappro.com/?post_type=product&p=25631 [important]You will not be able to pay for this order at this time.
This is only a preliminary service request representing our minimum bench fee.
The final total will be invoiced when work is complete.

You will instead choose "Check/Service order"  as the payment method at checkout.

Contact us with the details of your issue if you would like a ballpark estimate[/important]

Under Warranty : (Domestic) You are only responsible for incoming shipping costs. (International) You are responsible for incoming AND outgoing shipping costs.

Out of Warranty :  We charge a flat $95 bench fee + materials + time @ $95/hr (past the first hour) + return shipping.

Before submitting this form for service request, please contact us to rule out simpler solutions and to make us aware of your incoming shipment.

Shipping

Take extra care shipping entire scanners / projector cores. If possible, use the same packaging the unit was shipped in. We recommend 2" of bubble / foam / void fill around heavy objects. The scanners are heavy and prone to shifting in a sea of packing peanuts, soft paper, limp bubbles etc. If possible, double box.

Unplug any cables that are sticking out.

Consult with us about the issue you are having to reduce the size / complexity of the shipment. If we can narrow the issue down to a specific component ( circuit board, cable..) then that might be all that needs to be sent in.

Exclude camera equipment (camera / lens etc.) unless they too have been problematic and need to be assessed.

SlideSnap Pro : Remove the camera mount assembly ( large black metal portion ) from the projector core. Hang onto it unless you want to have it looked at as well.

Return shipping will be calculated and applied to this invoice once service work is complete and the size / weight of the return is known. Small domestic packages are typically $10-25 and shipped via USPS Priority (1-4 days). Larger domestic packages are usually $35-65 and shipped via UPS Ground (2-5 days).

Ship to:

ADSB Service
1405 W. Packard St.
Appleton, WI 54914

Payment

Choose "Check" as payment method at checkout.
This will put your order in "Pending" state while we await your shipment.
If applicable, you will receive an invoice payable by card after the work is completed.

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