Additional information
| Weight | 2 lbs |
|---|---|
| Dimensions | 6 × 4 × 2 in |
SlideSnap Service
$95.00
Please do not pay for this order until service work is complete. This is only a rough estimate excluding shipping costs etc.
Instead, choose “Check” as payment method at checkout.
Under Warranty : (Domestic) You are only responsible for incoming shipping costs. (International) You are responsible for incoming AND outgoing shipping costs.
Out of Warranty : We charge a flat $95 bench fee + materials + time @ $95/hr (past the first hour) + return shipping.
Some small jobs qualify for a reduction in the base fee.
Before submitting this form for service request, please contact us to rule out simpler solutions and to make us aware of your incoming shipment.
We typically have work turned around in 1-3 days but will try and let you know if there is cause for an extension.
Shipping
Take extra care shipping entire scanners / projector cores. If possible, use the same packaging the unit was shipped in. We recommend 2″ of bubble / foam / void fill around heavy objects. The scanners are heavy and prone to shifting in a sea of packing peanuts, soft paper, limp bubbles etc. If possible, double box. Unplug any cables that are sticking out.
Consult with us about the issue you are having to reduce the size / complexity of the shipment. If we can narrow the issue down to a specific component ( circuit board, cable..) then that might be all that needs to be sent in.
Exclude camera equipment (camera / lens etc.) unless they too have been problematic and need to be assessed.
SlideSnap Pro : Remove the camera mount assembly ( large black metal portion ) from the projector core unless you want to have it looked at as well.
Return shipping will be calculated and applied to this invoice once service work is complete and the size / weight of the return is known. Small domestic packages are typically $10-25 and shipped via USPS Priority (1-4 days). Larger domestic packages are usually $35-65 and shipped via FedEx Ground (2-5 days).
Ship to:
ADSB Service
1405 W. Packard St.
Appleton, WI 54914
Payment
Please choose “Check” as payment method at checkout. This will put your order in “Pending” state while we await your shipment and determine the required work.