🔍

SlideSnap Service

$95.00

Please do not pay for this order. This is only a preliminary service request. The final total will be invoiced when work is complete.

Instead, choose “Check” as payment method at checkout.

Contact us with the details of your issue if you would like a ballpark estimate

Under Warranty : (Domestic) You are only responsible for incoming shipping costs. (International) You are responsible for incoming AND outgoing shipping costs.

Out of Warranty :  We charge a flat $95 bench fee + materials + time @ $95/hr (past the first hour) + return shipping.

Before submitting this form for service request, please contact us to rule out simpler solutions and to make us aware of your incoming shipment.

Shipping

Take extra care shipping entire scanners / projector cores. If possible, use the same packaging the unit was shipped in. We recommend 2″ of bubble / foam / void fill around heavy objects. The scanners are heavy and prone to shifting in a sea of packing peanuts, soft paper, limp bubbles etc. If possible, double box.

Unplug any cables that are sticking out.

Consult with us about the issue you are having to reduce the size / complexity of the shipment. If we can narrow the issue down to a specific component ( circuit board, cable..) then that might be all that needs to be sent in.

Exclude camera equipment (camera / lens etc.) unless they too have been problematic and need to be assessed.

SlideSnap Pro : Remove the camera mount assembly ( large black metal portion ) from the projector core. Hang onto it unless you want to have it looked at as well.

Return shipping will be calculated and applied to this invoice once service work is complete and the size / weight of the return is known. Small domestic packages are typically $10-25 and shipped via USPS Priority (1-4 days). Larger domestic packages are usually $35-65 and shipped via UPS Ground (2-5 days).

Ship to:

ADSB Service
1405 W. Packard St.
Appleton, WI 54914

Payment

Please choose “Check” as payment method at checkout.
This will put your order in “Pending” state while we await your shipment.
If applicable, you will receive an invoice payable by card after the work is completed.

Scanner Model *

Can be found on the back or beneath your scanner / projector. Separate multiple with commas. If unsure, just enter “0”

Additional Details

Enter as much relevant information as you can to help us expedite service.

Upload any video or photo that helps to illustrate the issue.

(max file size 512 MB)

Priority *

Depending on current workload, anticipate 5-10 days for turnaround with standard service. If you choose expedited service your service order will be placed first and we’ll have the work turned around in 24-48 hours from receipt. If we aren’t able to perform the work in this time due to conflicts or inventory, you will not be charged for expedited service. You will be invoiced once the work is performed and ready to ship. To prevent any delays, contact us in advance to authorize payment via credit card.

Upon receiving your shipment and with your authorization, we will immediately assess and perform the necessary work to resolve the issue(s) described. You will receive a follow-up invoice by email, payable by credit card, for the return shipment. Alternatively, you can request a draft quote before the work is performed.

Expedited shipping can be absurdly expensive. However, if mission critical, we have the option (Not covered under warranty). If you have a price threshold for expedited make note in the “Service Reason” input.

Explain in detail the reason for this service request. Include any details that might help us narrow down the issue such as troubleshooting steps you’ve already taken. Is the problem persistent or intermittent? Etc.

DO NOT PAY *

At checkout, choose “Check” as payment method.

This will put the order in a tentative state while we await your shipment. DO NOT enter credit card details and pay for this order.

SKU: adsb_service Category:

Additional information

Weight 2 lbs
Dimensions 6 × 4 × 2 in